Go to top of page

FAQs

What is the GovDC Marketplace?

The GovDC Marketplace extends GovDC beyond a state-of-the-art data centre to enable industry to offer ICT as-a-service.  The GovDC Marketplace brings agency demand and industry supply together. Trusted suppliers can offer their ICT services through the GovDC Marketplace. Agencies can buy these services, confident that issues such as security, data sovereignty, technical standards and procurement policies have all been dealt with.

How could the GovDC Marketplace help my business?

At GovDC, you’ll find Tier III certified facilities, offering a contracted 100% uptime. Being in the GovDC Marketplace ticks all the boxes for you and your agency customers. It is much simpler for agencies to buy services securely from the GovDC Marketplace than from other sources and simpler for you to supply to a number of agencies from the GovDC Marketplace.

How extensive is the potential market?

The potential market includes all NSW government agencies, local government and Federal government and you can provide services from the GovDC Marketplace to public sector agencies across Australia.  The customers of Marketplace suppliers are limited to public sector and community sector for three reasons.  Firstly, the Marketplace is designed to be a trusted and secure private government cloud.  Secondly, the costs of rack space to Marketplace providers is essentially “at cost” to the NSW Government.  Thirdly, the electricity tariff is a special rate negotiated exclusively for the public sector.

How do I join the GovDC Marketplace?

Start by talking to the GovDC team to discuss specific details like costs and technical arrangements. These details are available after completion of a reciprocal non-disclosure agreement.  When you are ready to move in, we use a sub-licence arrangement, which specifies how GovDC leases the data centre rack space you need, so that you can then offer your services to agencies from within the GovDC Marketplace.  After you have installed your equipment in GovDC and registered your services in the online NSWBuy catalogue you can market your offerings to agencies.

Do I need to sign the sub-licence?

To have rack space in the GovDC Marketplace, you need to sign the sub-licence.  If you wish to offer services which do not require rack space, for example platform as-a-service or software-as-a-service, then you can avoid signing the sub-licence by using the services of another Marketplace provider who has signed the sub-licence.

How can services be marketed?

First you need to register with the NSW Government ICT Services Scheme (SCM0020). You can register any time by applying at www.tenders.nsw.gov.au.You will find more information about the ICT Services Scheme on the NSW Procurement website.  There is also information about how to list services on the NSWBuy Services Catalogue at www.procurepoint.nsw.gov.au. The helpdesk number is 1800-679-289.

What is the Marketplace architecture?

The GovDC Marketplace operates with a scalable, highly available network infrastructure, known as the services backbone.  This provides a secure, standardised framework for agencies to procure ICT as-a-service, through a series of secure domains and zones. Standard, off-the-shelf services are readily available such as firewall as-a-service, network as-a-service, and remote access services.  This enables a multi-tenant “eco-system”, which supports streamlined, low cost service provisioning.  Service providers can even use services from other GovDC Marketplace providers, for example a provider of software as-a-service using infrastructure from a hosting provider (in which case the software service provider avoids signing the sub-licence).

What is the minimum commitment?

Minimum committed load is 8kW (assumed density of 4 kW per 800 mm rack).  The minimum contract term is two years.

What are the costs?

The Licensee must pay three components on a monthly basis: a provisioning fee based on the allocated capacity in dollars per kW, an energy fee and any items from the Metronode Catalogue (for example racks, power tap-off and data cabling).